Skills

Project Management & Delivery Execution

Business Case Development & ROI Justification

Service Delivery Management & SLA Adherence

Cost Management & Resource Allocation

Workflow Automation & System Efficiency

Revenue Assurance & Risk Mitigation

Change Control Governance & Impact Analysis

Executive Reporting & Dashboard Storytelling

Process Reengineering & Performance Optimisation

Root Cause Analysis & Corrective Action Planning

Regulatory Compliance, Quality Control,

Customer Journey Mapping & Retention Strategy

Customer Experience Management & Complaint Resolution,

Stakeholder Collaboration & Cross-Functional Alignment

Risk Identification & Mitigation