Achievements

12%

Customer Retention Increase

Through Churn Early Warning System at Azuga Telematics

Annual Recurring Revenue

Generated through high-impact account focus

30%

Process Efficiency Improvement

Reduced Average Handling Time from 46 to 32 minutes

₹22M

Annual Cost Savings

Through centralized RA processes at Vodafone Idea

First Time Resolution

Achieved through SOP development and process optimization

3 Days

Reduction in Vendor onboarding time

Reduced from 15 days with 100% data accuracy

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